packfrog

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Overview:

What is the packfrog?

What kind of encryption does the packfrog provide:

On which operating systems / platforms / mobile devices can I use the packfrog?

I read that web browser / JavaScript based encryption is unsafe?

What are the advantages of packfrog compared to other services?

My User Data:

What happens to my user data?

Are you keeping log files?

Are you sharing any of my data with third parties?

What is a frogID ?

Do you delete my data when I ask you to?

Can you restore my password when I forget it?

Can I use multi factor authentication?

Quotas, Storage and Download Credits:

How many files can I store on packfrog?

Is there a limit on downloads?

Can I buy additional download credits?

Where can I check my quota status?

Is there a limit on messages, file uploads, shares or other activities?

Contacts:

Overview: Contacts

How do I access contacts?

How do I find any contacts?

How do I delete contacts?

Are contacts notified when they are added or deleted?

Is the list of my contacts encrypted?

Do I know when contacts are online?

Working With Files:

Overview: Working with files

How does uploading data works?

How does downloading data works?

Can I copy data to other users?

Can I receive data from non-packfrog users?

Can I send data to non-packfrog users?

Can I stop the file sharing with non-packfrog users?

Do I know if somebody downloaded the file I shared with / or sent to him?

Are there limits in regard to file sizes?

Can I preview data?

Can I share downloaded data on my phone?

Can I recall shared files?

How can I collaborate with co-workers or friends?

How do I create an open puddle?

How do I add users to an open puddle?

How do I manage an open puddle?

Can I completely remove an open puddle?

Can I download / share / delete / move multiple files at the same time?

What exactly is packdrop and how to activate it?

Hiding files / Plausible deniability

Messaging

Overview: Messaging

How do I go to my message overview?

How do I start a messaging / chat?

Someone told me he sent a message but I don’t see it?

How to send images, voice chats and more?

Can I combine a text with emoticons or an image?

Can I export a complete conversation?

I don’t see last week’s messages. Can I scroll back?

Can I delete messages?

Can I terminate a chat with somebody?

How do I deal with somebody bothering me with messages?

Can I create a multi-user messaging room?

How do I add users to my multi-user messaging room?

How do I remove users from my multi-user messaging room?

Can I delete an entire multi-user messaging room?

Calendar

What is a calendar ?

What are the blue and red bars?

What are circled entries

Are calendar events encrypted?

Can I share my calendar?

Can I import/export calendar events?

Does the calendar convert time zones?

Vouchers

What are “vouchers” ?

How can I create vouchers for my customers or clients?

How can I use a voucher?

Support And Help

How can I contact customer support?

A “Bug Report Window” has popped up?

Notifications from the packfrog

Will the packfrog notify me when something happens?

I don’t get any push notifications ?

Do you send emails when something happens?

Other Services

What are “notes” ?

How do I start a real time video or voice call?

How do I change my avatar?

Problems with the packfrog service

Overview: Problems with the packfrog

I am clicking something but nothing happens?

Overview:

What is the packfrog?

The packfrog is a web-based environment to exchange data and messages with End-to-End encryption. The system provides tools to collaborate, to have messaging rooms that enables groups to communicate with each others, it offers shared folders that can be used by groups to have a common collection of files and much more.

What kind of encryption does the packfrog provide:

Here’s a quick overview about encryption: When you transfer data over the web, it is usually encrypted while traveling through the network. Once it reaches its target computer, a cloud server or another service, the data is fully visible again and can be read, extracted or even manipulated – even by people you don’t know. This is called transport encryption.

The packfrog uses transport encryption as well. But we also use end-to-end encryption. All data, including files, messages, attachments – even META data such as file names and file types - are encrypted before they leave the sender’s computer and can only be opened by the intended receiver(s). The data is NOT visible when it reaches our servers or while it is stored. We don’t know what data (files, messages) you are exchanging or storing. Only the intended receiver can access, download and decrypt the data. That’s quite a difference to the transport encryption described above.

We are using a variety of algorithms to provide our encryption mechanics: RSA (2048 Bit), ECDH, AES (256 bit). However - the packfrog is not meant to provide military grade secrecy. The platform has been developed to provide a flexible, easy to use platform (hence: web-based) that can be used to exchange data and information with a reasonable amount of privacy and confidentiality. Any third party – not privy to a data or information exchange – is unable to open any encrypted communications. And that includes us.

On which operating systems / platforms / mobile devices can I use the packfrog?

The packfrog works on any platform that has a modern web-browser. It can also be installed as a PWA (progressive web app) on platforms that support this technology.

I read that web browser / JavaScript based encryption is unsafe?

While that was true a few years ago, JavaScript has become much safer and more reliable over the last decade. We are also using several visible and invisible mechanisms to protect the integrity of our code base. Additionally, the packfrog uses browser internal algorithms to do cryptography.

What are the advantages of packfrog compared to other services?

The packfrog provides reliable end-to-end encryption for all data, files and messages. The service can be used without having to download and to install anything. We are using standard web-technologies so our services are usually also available behind firewalls or in restricted networks. You can even use the packfrog in unsafe environments or on devices you do not personally own. Our system is easy and convenient to use on almost any operating system or device – the “frog” adapts itself automatically to desktop, laptop or smart phone environments.

You can use the packfrog on multiple devices in parallel. That makes it easy to have it running on your cell-phone, your work computer and at home at the same time. All devices will be synced and updated.

The packfrog allows you to receive safely encrypted data from non-packfrog registered users by simply pointing them or linking to the packfrog web-site. You can also send encrypted data to non-packfrog registered users.

The packfrog has mechanisms that allow you to access or view data without the need to store the data on the device. You can also completely wipe any temporary storage leaving no trace behind on the computer. We even provide mechanisms that allow you to hide data within certain containers providing for plausible deniability.

And most importantly: It’s fun to be safe :D

Your User Data:

What happens to my user data?

In order to use the packfrog environment, you are entrusting us with certain information about you (your email address, name and so on). We are not asking for information we do not need to provide our services to you. But your personal data is not encrypted because it is being used to send you information (about new data or messages), because it is required to identify you or to facilitate the communications with you and other users.

All elements necessary to manage the packfrog’s security environment are encrypted. We do not know your passwords or any of your private (encryption) keys that are being used while you are online.

Are you keeping log files?

Yes. In order to ensure that our services are not abused or attacked, to verify the proper functions of our services and to be able to track problems and errors, we monitor and log a number of activities. The details logged may contain your IP address and certain IDs that may allow us some abstract insights into your activities. We may know that you uploaded a file or shared a file with somebody else, but we do not know what file it was or any other details in regard to your data or messages.

Are you sharing any of my data with third parties?

We are not using any third party (such as Google or Facebook) analytic modules or elements. We are not sharing any of your data with third parties. We do not even host libraries or other elements on third party servers. Connections to third parties or elements necessary for the communications with third parties (such as payment systems) will not be loaded into our environment until you choose to use them. They will also be removed from our environment when no longer needed. If you want to purchase credits to be used in our system without a third party payment system, please contact us.

What is a frogID ?

A frogID is your personal unique packfrog identification name. It will be automatically created when you register and usually consists of parts of your first and last name. It may look like @Frate .. if your name is “Frank Test”. You can change your frogID in your settings.

Do you delete my data when I ask you to?

When you cancel your account, we will delete all of your personal and stored data after a grace period that may be determined by the law of your country.

Can you restore my password when I forget it?

This is unfortunately not possible. If you forget your password, we have to reset your account and any and all encrypted data (files, messages) is lost. We strongly recommend to use the “Login Password Backup” available in your “settings”. This will generate an encrypted key that can be used in lieu of your password if necessary.

Can I use multi factor authentication?

Yes. We support U2F keys and phone (short message) authentications. You can also create a login token that can be used within your login email address to make it more difficult for adversaries to trick you into giving away your account details. Look in your Settings→Security for details.

Quotas, Storage and Download Credits:

How many files can I store on packfrog?

The packfrog is not (yet) meant for long time data storage. It is meant to exchange data and to collaborate between users and to provide room for temporarily stored data. Accordingly, the amount of space for your stored data is limited. The free tier currently allows for 2 Gigabytes and/or 100 files.

Is there a limit on downloads?

Yes. Every free user gets an amount of download credits that can be used to download data at a rate of one credit per Megabyte. If you download your own data (not data shared by others), one credit is good for 2 Megabytes of data. Your download credits will be restored once a month. Your available download credits will be shown on top of your puddle screen within the notifications bar.

Can I buy additional download credits?

Yes. You can purchase additional download credits or you can upgrade your status to “Pro” or “Biz” which, among other benefits, will automatically gives you more download credits to work with.

Where can I check my quota status?

Simply open the folder slider from your puddle window. The quota status will be shown on top. Click on it for absolute numbers. You will also see your current quota status on top of the “Help” section.

Is there a limit on messages, file uploads, shares or other activities?

You may share data with anybody (as long as the receiver has not reached the quota). The same rule applies to uploads. Messages and other activities are not limited, depending on your user status.

Contacts:

Overview: Contacts:

All communications are much easier when you are using the packfrog’s support for accessing and managing contacts. It’s your packfrog internal address book. The little green icon flag is an indication that you can pop-up your contact list in order to select somebody to send data or messages to.

How do I access contacts?

Click the “Contacts” icon on the bottom of the screen to see a list of your contacts. You can click on a contact to see the user info screen which gives you details about the selected contact and allows you to access their calendars (if permitted), send messages, upload files or place (encrypted) Internet voice/video calls.

How do I find any contacts:

Click the “Find A Contact” option in the main menu. Enter a frogID, email-address or company name. If you search by name, we’ll show you a list of potential “hits” after you entered a few letters. This works only if users have made themselves available to be found by name. Most have not. You can also search by email address or frogID, but you will have to click “Search” to validate. If a user has been found, the user info screen will pop up.

If this is the contact you are looking for, you can click the “Add Contact” icon to add the user to your contacts. But you can also send a message, upload a file or call the user without adding him or her to your contacts.

How do I delete contacts:

Open your contact list by clicking on the contacts icon on the bottom of your puddle. Click the 3-dot menu for the contact you want to remove and select delete.

Are contacts notified when they are added or deleted?

No. However certain functions may be limited to contacts only. You can configure your security settings to accept video / audio calls, packdrop’s and other functions from contacts only. So .. a previous contact that can no longer call you may understand that he’s no longer in your list.

Is the list of my contacts encrypted?

No. In order to facilitate all the contact related packfrog functions, we need to know if users have relations with each other.

Do I know when contacts are online?

Yes. If you open your “Contacts” window, you’ll notice a small red dot on the left upper corner of the contact’s avatar. However – anybody can disable their online visibility in the settings.

Working With Files:

Overview: Working with files

All of your files are stored within puddles (we are packfrog after all). When we talk about puddles, we are talking about the packfrog version of folders (or directories). To work with files, simply click on an entry and a slider will appear with icons for the most used functions. Click on the 3-dot menu within the slider to access additional functions. You can freely move data between puddles. All incoming files from others will be stored in the “incoming” puddle. Other private puddles can be used to organize your data. Shared puddles can be created to collaborate with a group or to keep a common set of files for a group (like data rooms).

How does uploading data works?

You simply drop a file on to your packfrog puddle (or click the upload icon), select a packfrog recipient and start the upload. Recipients can be manually entered or selected from your list of contacts. If you click the little “person” icon within the address field, you send the data to yourself. You can only upload data to yourself or other packfrog users.

In order to send data to another device within your own physical (computer) network, you can use the packdrop protocol. It sends the data directly to the target device and will not store anything in a puddle.

How does downloading data works?

Simply click on a file entry and select the download (arrow down) button. This will start the download. Once the data has been downloaded and decrypted, you can store it on your device. Depending on your operating system and device you use, you may also be able to share the data with other programs (“apps”) on your system. If the file-type is supported, you may be able to preview the data. This makes it possible to read PDF files, view images even listen to audio data without the need to store anything on your computer.

Can I copy data to other users?

Yes. You can share (copy) data with any other packfrog user or even with users that do not have a packfrog account. But you can only share data that is in one of your private puddles. Simply click on the file, select the “Share” icon and follow the instructions. You do not need to upload the data again and the end-to-end encryption will not be broken.

Can I receive data from non-packfrog users?

Yes. Any Internet user can send data or texts to you. Check your settings to allow anonymous transfers into your packfrog account. Once you have enabled this feature, any user can simply visit the packfrog, drop data into the screen, enter your email address and the data will be safely encrypted and stored within your puddle. You can also use direct web-addresses to link a packfrog account with your website or email environment. “QR” codes can be generated to make it easy for anyone to use the packfrog as a convenient and safe communications platform.

Can I send data to non-packfrog users?

While it is not exactly “sending data” you can make data available to non-packfrog users. Here’s how it works. The data must be in one of your private puddles. Click the file and select the share icon. Enter the receiver’s email-address and click the “Share Data” button. If the user is unknown to the packfrog, you have the option to invite the user (recommended) or to create a download link. Click “Show Link” if you want to proceed with the linked share. You can now protect the link with a PIN code (recommended), but you will have to find a safe way to communicate the PIN. Email is NOT a safe way. You may also proceed without a PIN code. The next screen asks you how many downloads you are allowing. Enter a number, than click “Show Link”. Copy the link and forward it to the receiver. The file will remain encrypted until it reaches its destination. However: If the link is not protected with a PIN code, whoever gets access to the link will be able to download and decrypt the file. All downloads will be calculated against your download quota.

Can I stop the file sharing with non-packfrog users?

Yes. Click the file in question (it should have a share icon) and select the Info icon. It should show you the number of anonymous downloads you permitted and if and how many times the file has been downloaded. Click the red trash-can symbol to invalidate the sharing link.

Do I know if somebody downloaded the file I shared with / or sent to him?

Select “File Protocols” from the main menu. It shows you what files you sent to whom and if and when a file was actually downloaded by the receiver. You can export / copy the entries as text or CSV for your documents.

Can I preview data?

You have two ways to preview data. Click the “Information” icon in the file slider menu. If we were able to generate a thumbnail small enough to store within the meta data, it will be shown here (image and PDF files only). You can also preview many file formats after a download. You can view images, listen to audios even read PDF files without having to store the data on the computer.

Can I share downloaded data on my phone?

That depends on your phone. If you see a share symbol after a download, you can share the data with other applications installed on your phone. Not all manufacturers support that though. Sorry.

Are there limits in regard to file sizes?

We are currently limiting uploads to 500 MB.

Can I recall shared files?

You can recall data that has been made available to non-packfrog users (as long as the data has not been downloaded). In general, sharing data is like copying data. Once the data has been copied to a third party, you can not recall it.

How can I collaborate with co-workers or friends?

In order to collaborate you need to join or create an open / shared puddle. Files in open puddles are visible to all participants, but the creator (administrator) of an open puddle can set permissions in regard to what you are allowed to do (store data, delete data).

If you want to jointly work on a file (spreadsheet, text document .. ) you can “check it out”. Think about a library where you check out a book. The process is the same. The data will temporarily be locked for your use only. Once you are done with your edits, you simply check it back in. Check-Out / Check-In is available by selecting the 3-dot file entry menu.

Packfrog will automatically provide an overview of all edits, other users can access or download the latest, the original and all previous changes of the file.

You are not limited to what kind of data you can jointly work on – even proprietary or “special” data. As long as you have a way of working with the data on your computer, you can check the data out, modify it and check it back in.

For simpler tasks, you can simply create a text file by opening the folder view and click on the 3-dot menu for the current folder. Than select “Create File” . Once the file has been created, you can edit it online. However – the document can only be edited one person at a time. This works in private and in private and in shared / open puddles.

And again the reminder: All data remains safely encrypted at all times.

How do I create an open puddle?

Open the puddle slider in your puddle overview by clicking the “folders” icon on the bottom. Click the 3-dot menu in the “Open Puddles” section. Select “Create new puddle”. Enter a name and a description. A new open puddle will be created.

How do I add users to an open puddle?

Open the puddle slider in your puddle overview. By clicking the “folders” icon on the bottom. Click the 3-dot menu on your open puddle. Select “Invite User” . You can only invite users in your contact list. Users have to accept the invitation before they can access data in your open puddle.

How do I manage an open puddle?

Open the puddle slider in your puddle overview. By clicking the “folders” icon on the bottom. Click the 3-dot menu on your open puddle and select “Manage” . Select the 3-dot menu for the user you want to manage. You can grant or remove write access, you can also grant or remove the right to delete files and you can remove the user all together.

Can I completely remove an open puddle?

Open the puddle slider in your puddle overview. By clicking the “folders” icon on the bottom. Click the 3-dot menu on your open puddle and select “Delete” . The open puddle and all files contained in it will be permanently deleted.

Can I download / share / delete / move multiple files at the same time?

Absolutely. Click on the avatar (the user icon) on the file entry in your puddle to select a file. A new 3-dot menu will appear in the title space of the puddle. Select an option to move, delete, download or share the selected data.

What exactly is packdrop and how to activate it?

Packdrop can be activated on the upload screen by clicking the settings icon [[Image:Image1.png]]It allows you to send encrypted data directly to a different device, no data will be stored in any puddle. You can use it to send data from your cell phone to your laptop or to send data to a friend or colleague. However – all participants need to be connected to the same logical network – that is the local wireless or wired network.

Hiding files / Plausible deniability

Sometimes there might be a need to hide certain files within the packfrog environment. This is especially important when the account is shared (not recommended) or if you are traveling to certain countries where phones might be seized and/or inspected. Hidden files will not be visible in your puddles and there are no cached files on your device that can be exploited.

In order to hide a file, simply click on the file and select “Hide” . Files in shared puddles can not be hidden. You need to enter a password. The password will not be stored anywhere and it is unrecoverable. Make sure you remember the password. The file will disappear from your puddle. In order to make it reappear, simply use the “File Visibility” option from the main menu. This will temporarily make the file visible again. A reload or a logout will hide the file again automatically. To make the file visible permanently, click on the file and use the “Un-Hide” option from the 3-dot menu.

An adversary does not have any knowledge or proof that you have hidden files. If a wrong password is entered, nothing happens, even with multiple tries. As long as the correct password isn’t entered, an adversary will not have any knowledge, proof or indication that you have any hidden files which enables you to plausibly deny the existence of hidden files.

Messaging

Overview: Messaging

The packfrog messaging environment allows you to exchange written text, text recordings, images and more within “rooms” : Private rooms facilitate conversations between two users (one to one) and open rooms can be used for group chats (many to many). All conversations are protected by the packfrog’s End-to-End encryption and nobody, except the participants, is able to eavesdrop on your interactions.

How do I go to my message overview?

Click on “Message” in the bottom icon bar in your puddle screen.

How do I start a messaging chat?

Select a user from your contacts or look for a user. From the user info window, click on “Message”. You can now type a message to that user. For info on how to get to the “user info window” look into the “Contacts” section in this FAQ.

A user told me he send a message, but I don’t see it?

Whenever you are contacted by somebody you have not been chatting with before, the new message will be a “request”. Change into the messaging area. Look at the bottom icon bar. You have three icons: “Ongoing” , “Requests” and “Ignored”. If the “Requests” icon is blinking, somebody requested a messaging session with you. Click on “Requests” to see an overview of users who are trying to chat with you. You can click the 3-dot menu to ignore a user. Or click on the user’s entry to read what he wrote. The user will remain in the “Requests” list until you answer.

How to send images, voice chats and more?

If you are chatting with somebody, you can send images, record a voice chat, take a picture send your location, even call the other party. But you can’t send arbitrary data like PDF files or videos. That’s what your puddle is for. In order to send an image, simply drop it into the chat window. Or click the 3-dot menu on the bottom of the messaging window to select a different option.

Can I combine a text with emoticons or an image?

Type a text as usual. Then click the small camera icon. A slider opens which allows you to select emojis or to add an image. Click an emoticon and it will be added to your text. Click the camera to add an image to your text. Select the image from the file selection window (different on each operating system). Once selected, the image and the text will be sent combined.

Can I export a complete conversation?

Yes. You can export the last 100 messages. Images or audios will not be exported. Click the 3-dot menu on the bottom of your messaging window to export the conversation. All other participants will be notified that you exported the chat.

I don’t see last week’s messages. Can I scroll back?

Click the upper 3-dot menu in your messaging window and select older messages.

Can I delete messages?

Yes. Right-click on a message within a chat window. Select “Delete” . The message will be deleted: From your computer, from the packfrog database and from the computer of all participating chat partners.

Can I terminate a chat with somebody?

Yes. Go into the messaging overview. Click on the conversations 3-dot menu. Click “Delete” to permanently delete the chat and all of its messages and attachments.

How do I deal with somebody bothering me with messages?

Go into the messaging overview. Click on the conversations 3-dot menu. Select “Ignore”. The whole chat will be moved to the “Ignore” section of your messaging overview. You will no longer receive notifications.

Can I create a multi-user messaging room?

Got to your messaging overview. Click the 3-dot menu and select “New Group”. Name your new group to proceed. A multi user group has been created.

How do I add users to my multi-user messaging room?

Click the group’s 3-dot menu in the messaging overview. Select “Add User”. Users can only be selected from your contacts list. The user will automatically be added to your multi-user messaging room. The user can however leave the group again or simply ignore it. If a user leaves your group, you can not re-invite for 90 days.

How do I remove users from my multi-user messaging room?

Click the group’s 3-dot menu in the messaging overview. Select “Manage”. The list of your users will be shown. Select the user’s 3-dot menu and click “Remove”.

Can I delete an entire multi-user messaging room?

Click the group’s 3-dot menu in the messaging overview. Select “Delete” . Your group and all of its messages will be permanently deleted.

Calendar

What is a calendar ?

A calendar allows you to store appointments or other events related to a specific time and date within the packfrog environment.

What are the blue and red bars ?

The bars give you a broad overview about how your days and evenings are occupied. The blue bars represent blocked time events during the day, the right bars show blocked time in the evening. The more time is blocked, the larger the bars are.

What are circled entries?

Whenever you define a reminder entry on a date, you’ll see a circle around that date in the month overview. Reminder entries do not have a time setting.

Are calendar events encrypted?

Yes. The packfrog knows the date of a calendar event (so that we are able to notify you), but everything else, including the time, duration or any other information is encrypted and the packfrog has no access. In other words, we know that you have events on a specific day, but we don’t know the time or any other information related to this date and/or event.

Can I share my calendar?

Simply click the 3-dot menu in a month overview and select “Allow Access” . The list of your contacts will be shown. Click on any contact in order to share your calendar with this person. To access shared calendars, select “Contacts” click on a contact and select “Calendar”. The contacts calendar will be shown if you have access permission. To remove a user from your shared calendar, click the 3-dot menu in any month overview, select “Manage” and mark the users to be removed by clicking on their avatars. Close the window and the selected users will be removed.

Can I import/export calendar events?

You can import calendar events from other devices. Click the 3-dot menu for an event and select “Import” or “Export” . All data must be iCal formatted.

Does the calendar convert time zones?

All dates are internally stored as UTC. When displayed, dates and times are converted into the timezone as set on your operating system. As long as the operating system is setup correctly, all participants will see any calendar events in their respective time zone.

Vouchers

What are “vouchers” ?

Vouchers are a form of digital currency within the packfrog that can be used to purchase services or to upgrade a user status. Vouchers can be bought by packfrog users to be forwarded to clients or customers to allow them to use services that would otherwise be restricted.

How can I create vouchers for my customers or clients?

Please contact us for details.

How can I use a voucher?

Go to your settings and look for the “Account And Vouchers” section. Enter the code of your voucher and click “Activate”. You can also use the voucher code directly in the payment system and it will be counted against the price of the service selected.

Support And Help

How can I contact customer support?

Packfrog Support should be available directly from your “Contacts” . Click to start a chat. You can also select “Help & Info” from the main menu to find a number of sections that may help you with your problem right away. Click “Contact” or “File A Bug Report” to get in touch with us. Please understand that we might not be able to answer each and every request for support.

A “Bug Report Window” has popped up?

Whenever the packfrog discovers a problem, it will display the error popup window. Please help us by explaining what happened. Make a screen shot (not all operating systems support that) and send the report. Our engineers or support staff may contact you with additional questions. You may also activate the “Bug Report Window” by clicking 5 times on any unused part of the screen.

Notifications from the packfrog

Will the packfrog notify me when something happens?

If you have permitted us to send push notifications, we will dispatch notifications for new messages or files. We will send notifications to all of your devices (up to five). So you may get multiple notifications on all of your devices. We will however not send a notification for events happening in rapid succession. We limit push notifications to about one in 30 minutes.

I don’t get any push notifications ?

Not all browsers and operating systems support push notifications. Or you may not have given us permissions to send push notifications. Please check your browser settings.

Do you send emails when something happens?

Yes. We dispatch emails for new messages or files. Make sure you have your spam filter adjusted so that you receive our emails. The number of emails we are sending is limited to about one email per day.

Other Services

What are “notes” ?

The “Notes” feature, available from the main menu, is your scratch pad for things to remember. You can switch between text input and drawings by clicking the brush/palette icon to switch into drawing mode or the keyboard to switch into text input mode. Click the little “diskette” icon to save your scratch pad. All data will be encrypted and is only available to yourelf.

How do I start a real time video or voice call?

Before you start a call, make sure you have configured your camera / microphone for the use with packfrog. Click on “Settings” in the main menu to configure and test your camera

How do I change my avatar?

Open “Settings” from the main menu (puddle view). Click on the placeholder / image to upload a new avatar. You can adjust it and zoom in / zoom out in the next step. You can also take a snapshot if your computer is equipped with a web-cam.

Problems with the packfrog service

Overview: Problems with the packfrog

The packfrog is as good as the web browser it uses to create its services. We all know that web browsers sometimes act up, hang or simply don’t respond. If this happens to you, simply close the web browser window or web-app window and restart the packfrog. You can also clear caches and/or clear the stored data. How exactly that works depends very much on the browser you are using. If you are using Google Chrome simply click on the little lock in the address field, got to “Site settings” and click “Clear Data”.

I am clicking something but nothing happens?

While all of our basic functions are supported across all major platforms and browsers, certain sub-functionalities may not be available depending on your browser and operating system. We are sorry.